> For the complete documentation index, see [llms.txt](https://support.who-umc.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.who-umc.org/vigiflow/import-data/how-to-tell-why-an-import-has-failed.md).

# How to tell why an import has failed

{% hint style="warning" %}
Import functionality might need to be enabled by UMC. For assistance, [contact UMC](mailto:support@who-umc.org)
{% endhint %}

There are three different import statuses in VigiFlow. 

* **`Ok`**<mark style="background-color:$primary;">:</mark> All ICSRs contained in the file were successfully imported. &#x20;
* **`Partial`**: Some ICSRs were successfully imported but others did not meet the minimum requirements of the validation rules. In the “Number of ICSRs” column, you can view the total number of ICSRs in the report, with the successfully imported ones indicated in parentheses. &#x20;
* **`Fail`**: None of the ICSRs were imported. &#x20;

If the import of XML files has failed or partially failed, you can tell why by following these steps:  &#x20;

1. Go to the “**`List of imports`**” in VigiFlow.&#x20;
2. Click on the specific row of an imported file. &#x20;
3. In “**`Import details`**”, you can see which ICSRs failed to import and why.&#x20;

<figure><img src="/files/ewiSw8mWtxSpfIGp3Xfh" alt=""><figcaption></figcaption></figure>

The messages under “**`ICSRs not imported`**” explain the specific error. If you do not understand a particular error message, please [contact UMC](mailto:support@who-umc.org) for assistance.


---

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