# How to tell why an import has failed

{% hint style="warning" %}
Import functionality might need to be enabled by UMC. For assistance, [contact UMC](mailto:support@who-umc.org)
{% endhint %}

There are three different import statuses in VigiFlow. 

* **`Ok`**<mark style="background-color:$primary;">:</mark> All ICSRs contained in the file were successfully imported. &#x20;
* **`Partial`**: Some ICSRs were successfully imported but others did not meet the minimum requirements of the validation rules. In the “Number of ICSRs” column, you can view the total number of ICSRs in the report, with the successfully imported ones indicated in parentheses. &#x20;
* **`Fail`**: None of the ICSRs were imported. &#x20;

If the import of XML files has failed or partially failed, you can tell why by following these steps:  &#x20;

1. Go to the “**`List of imports`**” in VigiFlow.&#x20;
2. Click on the specific row of an imported file. &#x20;
3. In “**`Import details`**”, you can see which ICSRs failed to import and why.&#x20;

<figure><img src="/files/ewiSw8mWtxSpfIGp3Xfh" alt=""><figcaption></figcaption></figure>

The messages under “**`ICSRs not imported`**” explain the specific error. If you do not understand a particular error message, please [contact UMC](mailto:support@who-umc.org) for assistance.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.who-umc.org/vigiflow/import-data/how-to-tell-why-an-import-has-failed.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.