# Logging into VigiFlow for the first time

{% hint style="info" %}
Refer to the VigiFlow Introductory Course: **“What is VigiFlow?**” section → **“Logging in to VigiFlow”**

**Note:** VigiFlow online courses are only available to VigiFlow users. Check with your national regulatory authority for access.
{% endhint %}

Please follow the steps below to reset your password:

1. Navigate to VigiFlow login page ([https://vigiflow.who-umc.org](https://vigiflow.who-umc.org/)) and click on **`Forgot your password`**. 
2. Enter your email address and click **`Send verification code`**. 
3. A field will appear requesting your verification code. Leave this window open, and open your email inbox in a new tab or app. 
4. You will receive an email from Uppsala Monitoring Centre containing a verification code. Enter this code in the field Verification code. 
5. Click **`Verify`**. 
6. Click **`Continue`**. 
7. You will be prompted to create a new password. Please ensure your new password meets the following criteria: 
   * The password must be 8-16 characters.  
   * The password must have at least 3 of the following:  
     * a lowercase letter  
     * an uppercase letter
     * a digit  
     * a symbol 

The next time you enter VigiFlow you can do so by simply entering your email address and your new password.

{% hint style="success" %}
For optimal performance, the latest version of Google Chrome is the preferred browser when accessing VigiFlow.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.who-umc.org/vigiflow/getting-started-with-vigiflow/logging-into-vigiflow-for-the-first-time.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.