# Logging into VigiFlow for the first time

{% hint style="info" %}
Refer to the VigiFlow Introductory Course: **“What is VigiFlow?**” section → **“Logging in to VigiFlow”**

**Note:** VigiFlow online courses are only available to VigiFlow users. Check with your national regulatory authority for access.
{% endhint %}

Please follow the steps below to reset your password:

1. Navigate to VigiFlow login page ([https://vigiflow.who-umc.org](https://vigiflow.who-umc.org/)) and click on **`Forgot your password`**. 
2. Enter your email address and click **`Send verification code`**. 
3. A field will appear requesting your verification code. Leave this window open, and open your email inbox in a new tab or app. 
4. You will receive an email from Uppsala Monitoring Centre containing a verification code. Enter this code in the field Verification code. 
5. Click **`Verify`**. 
6. Click **`Continue`**. 
7. You will be prompted to create a new password. Please ensure your new password meets the following criteria: 
   * The password must be 8-16 characters.  
   * The password must have at least 3 of the following:  
     * a lowercase letter  
     * an uppercase letter
     * a digit  
     * a symbol 

The next time you enter VigiFlow you can do so by simply entering your email address and your new password.

{% hint style="success" %}
For optimal performance, the latest version of Google Chrome is the preferred browser when accessing VigiFlow.
{% endhint %}