> For the complete documentation index, see [llms.txt](https://support.who-umc.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.who-umc.org/vigiflow-ereporting-for-industry/frequently-asked-questions-about-vigiflow-ereporting-for-industry.md). # Frequently asked questions about VigiFlow eReporting for Industry 1. **How often are WHODrug records updated in VigiFlow eReporting for Industry?** WHODrug records in VigiFlow eReporting for Industry are updated daily. *** 2. **Can I edit a report after submitting it through the manual data entry module?** You cannot directly edit a report after it has been submitted. To add or update information, select [**Follow up report**](/vigiflow-ereporting-for-industry/manual-data-entry/follow-up-report.md) and submit the changes as a follow-up. *** 3. **Is it mandatory to have a WHODrug and MedDRA licence to use VigiFlow eReporting for Industry?** * It is not strictly required to use VigiFlow eReporting for Industry. * Users should review the regulatory requirements applicable in their country. *** 4. **Can the platform be used for to report SUSARs?** * Yes. The system supports reporting of all ICSRs, including serious and non‑serious cases. * The template does not explicitly name SUSARs, but SUSARs are a type of ICSR. The NRA may provide local guidance if SUSAR pathways differ. * Since the platform supports structured safety reporting with immediate transmission, MAHs can report SUSARs as ICSRs through VigiFlow eReporting for Industry. *** 5. **Can I submit PDF or Excel files through VigiFlow eReporting for Industry?** No. Submissions to Upload E2B must be in XML format and follow the ICH E2B standard. *** 6. **How should follow-ups be handled for reports submitted before VigiFlow eReporting for Industry was implemented?** Follow-ups should be submitted using the same method used for the original report. *** 7. **Can I save a case and complete it later?** Yes, if the minimum criteria are met: * If the minimum criteria are present, the case can be downloaded and completed later. * If the minimum criteria are not present, the report cannot be downloaded. *** 8. **Is there a time limit for entering a case?** There is no fixed time limit, but inactivity will result in automatic logout for security reasons. Continue interacting with the system to maintain your session. *** 9. **What if I forgot to download the XML file after submission?** You can download it from the “Submission Status” tab for 35 days. * Locate your report using the *Submission Identifier*. * Click the download icon to retrieve the XML file. *** 10. **What’s the difference between the Safety Report Unique Identifier (SRUID) and the Worldwide unique ID (WWUID)?** * The WWUID is the main identifier for the case. * The SRUID may follow the same format. * For manual entries, both IDs should be the same. *** 11. **If I’m going to report a follow-up, do I need to enter the entire case again?** No. The process depends on how the original report was submitted: * If you created it using the *Manual data entry* module, see [Manual data entry](/vigiflow-ereporting-for-industry/manual-data-entry.md) for instructions. * If you submitted it using the *Upload E2B* module, see [Upload E2B](/vigiflow-ereporting-for-industry/upload-e2b.md) for instructions. *** 12. **What should I do if “Submission Status” shows no end time, the status is *****pending*****, and the acknowledgement message is not available?** This does not require immediate action: * The system is continuously monitored. * The *transmission timestamp* and *Submission identifier* serve as proof that the report was sent. * Once processing is complete, the acknowledgement message will appear automatically and remain available for 35 days. It is the user’s responsibility to monitor the status and download the acknowledgement message to complete documentation. *** 13. **Will the latest version of MedDRA be used in VigiFlow eReporting for Industry?** Yes. The platform uses the most recent MedDRA version and is updated in line with MSSO releases. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. 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